The Huisman Services Team provides support from any one of the Huisman locations or at any client specified site. The Service network is managed from Huisman in the Netherlands, supported by the local Service Offices in Schiedam (the Netherlands), Houston (USA), Singapore and Navegantes (Brazil).
A Huisman Services Account Manager in the local Service Office will serve as first point of contact regarding all issues related to any piece of Huisman equipment.
At Huisman, a safe working environment is the number one priority for Huisman employees and the employees of Huisman clients and suppliers. Huisman strives for continuous improvement of procedures and systems related to health and safety, which is seen as a key driver for a safe and successful working environment.
Depending on internal and external needs, training programs or initiatives are developed for all Huisman employees to become conscious of not only their health and safety, but also of the health and safety of those around them.
In practice, this may include safety leadership training and/or dropped object awareness training in addition to training programs such as: HUET, BOSIET, or other locally required training. These programs ensure a broad range of safety needs for a diverse range of locations and applications: from the office to on-site; wherever Huisman operates.
Huisman Services always appoints clients a first point of contact, if possible in the same or neighbouring time zone.
Benefits
Quality is key. Years of R&D, product design, manufacturing, assembly, commissioning and servicing have resulted in a high level of material and component understanding that is embedded in our quality standards, manufacturing and delivery requirements. Furthermore, Huisman has the knowledge of operational systems in the field and their performance in daily operations in harsh environments.
Besides working with Huisman’s own guidelines and procedures, Huisman has extensive experience working with recognised authorities and notified bodies such as Lloyd's, DNV, ABS, API and others who demand that specific requirements are met.
Benefits
Huisman performs service on Huisman-built equipment. Service Engineers working on the equipment have access to the original engineering data. When faced with complex engineering questions, the Service Engineers can rely on the office based Engineers under the coordination of the Service Coordinators.
Huisman Services serves as the clients' point of contact for all their Huisman equipment related training needs during the operational lifecycle of the equipment.
Benefits
All Huisman Service locations have direct access to the CRSM (Customer Relationship and Service Management) programme that is used within the organization. With this CRSM programme, the history of each piece of Huisman equipment is documented and available in every global Service office.
Any issue raised by the client is registered with a unique tracking number in the CRSM programme. Using this system, all relevant documents are traceable and globally available in all of the Huisman Service offices.
Benefits
Over the years, Huisman has expanded with several Service / After Sales offices and Production locations worldwide. From these locations, Huisman supports all clients globally, coordinated by a dedicated Account Manager.