/ Remote assist
Maximising your uptime is our goal. We offer a complete range of fast, efficient troubleshooting and fault-finding services to keep your operations running smoothly. With guaranteed response times and 24/7 global support following the ‘follow the sun’ principle, a service professional is always on standby. Rely on us for quick, reliable solutions to ensure your business stays up and running without delay, anytime, anywhere. Your operational continuity—guaranteed.
Remote troubleshooting and support
Our Remote Assist services provide 24/7 remote support to help maintain operational continuity and reduce downtime.
Remote Assist includes:
- Emergency telephone support
- Remote access and troubleshooting
- Virtual assistance through Huisman Eye
- Technical support from multidisciplinary specialists
This supports fast issue resolution, efficient troubleshooting and improved equipment uptime.
myAsset - ticketing system
The ticketing system in myAsset, allows equipment owners to prioritise requests for Huisman and give insights in ongoing requets. This way, you are able to indicate what is the most urgent demand.
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Emergency Telephone Support
Huisman has a first line emergency telephone support service to assist you in case of emergency. A multidisciplinary technical support employee will help you troubleshooting and fault-finding to prevent or reduce time loss.
Call us at +31 88 070 26 22
Remote Access
With Remote Access, we extend the remote troubleshooting and support options beyond e-mail and telephone support. Our service professionals make a digital connection with you and your equipment to assist and support you, and to analyse and troubleshoot on your behalf in normal and/or emergency situations. This way we can monitor the PLC, SCADA and drive system of your equipment.
Benefits:
- Remote Access for your operations whenever, wherever needed
- Support through a safe and quick connection enables fast trouble shooting
- Remote insight in digital landscape of a large part of the equipment
- Reduced travel requirements due to remote implementation of software modifications
Huisman Eye
We monitor the equipment through your eyes. This service makes use of virtual glasses, the Huisman Eye, and enables us to assist and train you from a distance. We can find solutions easier and quicker so you can resume your operations.
