Remote Support
Maximising uptime is key. We help you achieve that by offering a full range of services for efficient and quick troubleshooting and fault-finding. We’re available 24/7 support as we work according the 'follow the sun’ principle. A service professional will be on standby to help you solve your operational issues at all times.
Remote Access
With Remote Access, we extend the remote troubleshooting and support options beyond e-mail and telephone support. Our service professionals make a digital connection with you and your equipment to assist and support you, and to analyse and troubleshoot on your behalf in normal and/or emergency situations. This way we can monitor the PLC, SCADA and drive system of your equipment.
Benefits:
- Remote Access for your operations whenever, wherever needed
- Support through a safe and quick connection enables fast trouble shooting
- Remote insight in digital landscape of a large part of the equipment
- Reduced travel requirements due to remote implementation of software modifications
Emergency Telephone Support
Huisman has a first line emergency telephone support service to assist you in case of emergency. A multidisciplinary technical support employee will help you troubleshooting and fault-finding to prevent or reduce time loss.
Digital Glasses
We monitor the equipment through your eyes. This service makes use of virtual glasses and enables us to assist and train you from a distance. We can find solutions easier and quicker so you can resume your operations.