Maximising uptime is key. We help you achieve that by offering a full range of efficient and quick troubleshooting and fault-finding services. We’re available for 24/7 support as we work according to the 'follow the sun’ principle. A service professional will always be on standby to help you solve your operational issues.
With Remote Access, we extend the remote troubleshooting and support options beyond e-mail and telephone support. Our service professionals make a digital connection with you and your equipment to assist and support you, and to analyse and troubleshoot on your behalf in normal and/or emergency situations. This way we can monitor the PLC, SCADA and drive system of your equipment.
Benefits:
Huisman has a first line emergency telephone support service to assist you in case of emergency. A multidisciplinary technical support employee will help you troubleshooting and fault-finding to prevent or reduce time loss.
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We monitor the equipment through your eyes. This service makes use of virtual glasses, the Huisman Eye, and enables us to assist and train you from a distance. We can find solutions easier and quicker so you can resume your operations.
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